We’ve all felt it: that nagging sense that too much of our workday is swallowed by the “work of work”. The endless hunt for information scattered across systems. The time spent connecting the dots between conversations and actions. The delays as projects stall and people chase their tails.
This drag doesn’t just slow things down — it means your team is spending more energy on admin than on the strategic work that actually drives your organisation forward.
But what if there was a smarter way?
The conversation in the tech world — especially around AI — is shifting. We’re hearing more about agentic productivity. And it’s not just another buzzword. It points to a real change in how we tackle tasks and, more importantly, how we hit big goals.
So, what’s agentic productivity all about?
Think of it this way: automation has long helped with repetitive, predictable tasks. Useful, sure. But agentic productivity goes further.
Now, we’re looking at AI agents that don’t just follow scripts. They understand context. They search and synthesise information. They suggest next steps. They take action.
Imagine an AI agent that doesn’t just schedule a meeting — it also pulls together background documents, summarises key discussions from the past, and flags potential conflicts.
Or one that monitors project updates in a channel, and nudges the right people about what’s overdue — before it falls through the cracks.
This isn’t about replacing human insight. It’s about augmenting it. Freeing your team to focus on innovation and critical thinking.
Salesforce and Slack: Powering the new wave of teamwork
This future is already taking shape with tools like Salesforce CRM and Slack.
Salesforce CRM acts as a central hub for customer and operational data — the context AI agents need to work well. With secure access, AI can give timely, relevant support.
Then there’s Slack. A collaboration space where work actually happens. Combined with Salesforce, it’s a dynamic duo.
AI agents can now operate inside these platforms. They pick up on team conversations, extract key decisions, and trigger workflows in Salesforce — all from within Slack.
This is how AI shifts from a background tool to a proactive digital colleague. Or as one recent Salesforce customer phrased it, a digital control centre.
Getting your ducks in a row: Thinking smart for an agentic future
But here’s the kicker — this isn’t just about plugging in new software.
If your data’s a mess or your teams work in silos, even the smartest AI won’t help. Getting ready for agentic productivity means thinking strategically about your setup:
- Unified platforms are key. When data lives in one place — or connected systems — AI can see the full picture. This is where a well-set-up CRM like Salesforce shines.
- Knowledge sharing is non-negotiable. AI learns from what it can access. Foster a culture of openness and maintain clean, reliable data. The smarter your collective knowledge, the smarter your AI agents.
The goal isn’t just shiny new tech. It’s building an environment where that tech can thrive. That means being honest about inefficiencies — and clear-eyed about fixing them.
The real outcome? More impact.
The promise of agentic productivity is real. By cutting through the “work of work”, we give teams time and space to focus on what matters most.
It’s about empowering people. Streamlining processes. And making it easier to drive the outcomes that count.
This isn’t science fiction anymore. It’s already here — and forward-thinking organisations are jumping in.
We’re helping teams turn their everyday tools into serious productivity engines. If you’re thinking about how this could work in your organisation, let’s chat.