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Marketing Cloud Next: Built for growth.

Most organisations have invested in Salesforce but only use a fraction of its capability. This creates a gap between the technology you have and the results you actually see. As one of the first consultancies in Australia actively implementing Marketing Cloud Next products, we can help you bridge that gap by moving from setup to activation with structured packages built for teams already running Salesforce.

Get where you want to be fast

With packages to suit all budgets and requirements, our quickstart solutions are built for organisations that already have Salesforce in place and want marketing to work more effectively across the wider platform.

If you’re running Agentforce Sales or Agentforce Service.

You’ve already invested in the platform and the operational foundations behind it. The next step is making marketing work as part of that broader ecosystem, so customer data, journeys and engagement aren’t operating in isolation.

We help you activate Data 360 and Agentforce Marketing in a way that supports measurable growth without unnecessary complexity.

For nonprofits and charities already running Agentforce for Nonprofit or NPSP.

You’ve already built the core systems that support fundraising, service delivery and supporter management. The next step is using those foundations to create smarter journeys, stronger donor experiences and more sustainable campaign performance.

We help you unlock Data 360 and Agentforce Marketing in a way that strengthens fundraising capacity while keeping the supporter experience clear, respectful and practical to manage.

A clear path forward at every stage

Most teams don’t need an open ended implementation program. They need to know what stage they’re at, what good looks like from here and what needs to happen next.

That’s why we’ve shaped our Marketing Cloud Next offers into four structured packages. Each one is designed to meet organisations where they are now and move them forward with the right mix of strategy, technical delivery and enablement. All packages are underpinned by Data 360.

All packages include:

  • Discovery and planning (at various levels).
  • User and permissions for up to 4 users.
  • Project management using Asana.

Setting up the platform is just the beginning. Real growth happens when your setup is right, allowing your team to move faster without adding unnecessary complexity.

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Foundations: Get the basics right

Best for teams sending <2,000 emails per month with a limited budget

When you want a solid environment with connected data.

Quickstart: Get your marketing moving

Best for businesses replacing basic email systems with Agentforce Marketing Growth.

When you want to confidently get your first campaigns and journeys up and running.

Accelerator: Build with intelligence

Best for teams ready to move from simple sends to a consistent, high-performance program.

When you’re looking for stronger segmentation and smarter automation using Einstein and Agentforce.

Transformation: Align the ecosystem

Best for organisations ready to bring marketing, data and CX into full alignment with Agentforce Marketing Advanced.

When you have sophisticated marketing operations and you’re ready to scale.

Foundations
Accelerator

Foundations sets up your Marketing Cloud Next environment properly and connects the data that matters. It’s about getting the basics right so that everything you build from here is built on something solid.

Everything you need to start well, and nothing you don’t.

Designed for:

  • Customers sending <2000 emails per month
  • Customers with a limited implementation budget
  • Salesforce Starter & Pro customers

Foundations covers:

  • Basic Data 360 and Agentforce Marketing environment setup including:
    • CRM connection.
    • Email-based identity resolution.
    • One data graph using unified individual data.
    • One consent Flow with default opt-in/out.
    • Assistance with subdomain configuration.
    • Reply mail management.

Up to 2 hours of virtual training.

Once you’re live, the real opportunity begins. Accelerator is for organisations ready to move from running campaigns to building a marketing program with consistency, intelligence, and performance at its core.

You’ll come out the other side with stronger segmentation, smarter automation, and the reporting visibility to keep improving, not just activating.

Designed for:

  • Email & SMS system replacements.
  • Starting automated campaigns.
  • Salesforce Agentforce Marketing Advanced customers.

Accelerator includes:

  • Custom Data 360 environment setup, including:
    • Everything in the Foundations package.
    • Mapping of up to 6 items from CRM.
    • Custom identity resolution.
    • One data graph using unified individual data.
    • Configuration of custom unsubscribe process.
  • Custom Agentforce Marketing environment setup including:
    • Setup of one campaign.
    • Setup of two email templates with up to eight content blocks each.
    • Setup of two standard forms for subscriptions and contact us for your website.
    • Setup of one welcome flow and one contact us flow.
    • Setup of SMS.
    • Enablement of Einstein and Agentforce features.
  • Setup of default marketing performance dashboard.
  • Up to 6 hours of virtual training.

Hypercare for one week post-go live (sending first email).

What's included in every package

We focus on getting the details right and making sure your team can actually run what has been delivered.

Every engagement is led by experienced practitioners who bring strategic thinking and real platform understanding from the start.

  • Discovery and planning at various levels to ensure we build with purpose.
  • User and permissions setup for up to 4 users.
  • Project management using Asana to keep delivery on track and transparent.
  • Data 360 foundations, ensuring your data and identity suite is configured correctly from day one.

No two implementations are the same and we’d rather have a conversation than give you a number that doesn’t fit. If one of these packages looks right for you, reach out for a conversation about what growth looks like from here.

Let's talk
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You’re closer to your next stage of growth than you think

We’re one of Australia’s first consultancies actively implementing Marketing Cloud Next, including Agentforce Marketing Growth and Advanced, Marketing Cloud Intelligence and Personalization, plus Loyalty Management. That matters because early stage platforms create practical questions that can’t be answered with generic advice. Teams need clear thinking, proven judgement and a partner that knows where complexity tends to show up.

We bring that experience into every engagement. We focus on getting the details right, building with purpose and making sure your team can actually run what’s been delivered.

One of Australia’s early Agentforce Marketing implementers

We’re not figuring it out as we go. We’ve been working with this platform from its early availability in Australia, which means our clients benefit from practical implementation experience rather than experimentation at their expense.

More than 100 implementations and five star rated

Across commercial and nonprofit environments, we’ve seen what strong delivery looks like and what tends to create friction later. That experience helps teams avoid unnecessary rework and move with more confidence.

Senior expertise at every level

Your engagement is led by experienced practitioners. That means strategic thinking, delivery guidance and real platform understanding are present from the start, not introduced later when problems appear.

Deep sector intelligence

We work across both commercial and nonprofit sectors, so our recommendations are grounded in how organisations actually operate, how their data behaves and what their audiences expect.

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Why your set up matters

When the setup is right, everything changes. You can move faster without adding unnecessary complexity.

  • Connected activity: Marketing is better connected to the wider Salesforce environment.
  • Usable data: Data 360 becomes a practical activation layer rather than just a storage space.
  • Team confidence: Journeys and campaigns are built so your internal team can run them without us.
  • Cleaner reporting: Better data structures lead to insights that drive optimisation.

What our clients say.

“As we come to the final stages of the SMC implementation project, I wanted to take a moment to say thank you. It has genuinely been a pleasure working with DHM. From the initial scoping with yourself, through to the technical implementation and training with Trent, and the consistent guidance and support from Catriona, the experience has been extremely positive and the project a real success.”

Ian McLaren
Digital Engagement Specialist
Hutt St Centre

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Built to help you move.

Every organisation starts from a different point. Some need to establish the right foundations. Others are ready to launch quickly or connect marketing, data and customer experience more deliberately.

The first step is understanding your environment, your priorities and what is getting in the way.

From there, we can help you choose the package that fits. Reach out for a straightforward conversation about what comes next.

Let's talk
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